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Contact person Overview personal contacts

Reverse Logistic

So you don’t have to be snowed under with returns from your customers – we can undertake the processing

Target Group

Every reseller

Challenge

Customers not only return goods if they are defective, but also if they don’t like them – so the number of returns is continually rising. The costs associated with this are an enormous challenge not only for online vendors – resilient, efficient returns management is vital too.

The Ingram Micro Solution

Our business division specialized in international returns offers solutions that are perfectly tailored to the needs of online vendors within and outside of the ICT sector:

  • Physical and commercial returns handling, throughout Europe in D, NL, UK, IT, CH, PL, FR, ES
  • Product classification/grading
  • Inventory adjustment
  • Estimating the selling-on potential/reincorporation in the portfolio
  • Repair service, preparation and refreshing
  • Call centre service in the relevant language
  • Rapid and continual information to customers
  • Consolidation and cost-efficient further processing of returns
  • Returning to the warehouse
  • Repair and B-goods sale
  • Processing in the relevant country
  • Disposal compliant with directives
  • Most cost-effective market solution by integrating an international returns centre with multiple shift or weekend work

Your Benefit

You can concentre on your actual business. As an internationally experienced partner, we handle your returns professionally, efficiently, reliably.

Contact person

Anja Krabbe

Manager Customer Care & Communication

Anja.Krabbe@ingrammicro.com +49 461/95775‒212