TR Training & Enablement VT TT CT Cy DT SC CS HZ UC
MA Marketing Services Br Ly Ev
FS Financial Solutions Ax Cx XS SF TA
LS Logistic Services EW Bu Cu RL La DP PD Sw FF
PY Partner Connectivity Ws Ft EDI xml eI St oT API
PS Professional Services Ay TS In OP PoC RaL Wy
CE Cloud Ecosystem GtM CM IO IL IM IC Rev WAF FTR
MD Managed Services LM Co SP
LC LifeCycle Services Re ID Rm RG

Managed Services

Services for service providers, MSPs and MSSPs

Target Group

System houses, IT service providers, MSPs, MSSPs, ISVs, hosters Management, Sales, Purchasing

Description

Operation, development and invoicing of managed services

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Challenge

You customers would prefer to use IT instead of buying it. Because increasignly more complex IT is making operation increasingly expensive. And solutions that have been procured on a one-off basis prevent a rapid changeover to new technologies or applications.

Instead of charging for technician deployments according to expense, you undertake operation at the customer and invoice a fixed monthly rate.

Another key factor motivating customers procuring IT as a service is the maximum flexibility at a calculable IT budget that does not fluctuate due to high investments from year to year. Plus the customers of IT service providers and system houses can benefit from specialist expertise and advice on business topic extending beyond IT alone.

The Ingram Micro Solution

Our managed services portfolio comprises services with which system houses can extend their offer by IT-as-a-service topics. Software plays an ever more central role in this new IT procurement model. Besides conventional licensing advice, we also offer special consulting by our Service Provider Business Team for hosts, ISVs and service providers who supply software from their own computing centres to their customers.

As part of our cloud ecosystem, we provide cloud solutions to major manufacturing partners as well as ISVs and system house partners. If you yourself offer your own solutions via the cloud, talk to our Cloud Team about access to our platform.

As a flanking measure to your RMM, the Ingram Micro Cockpit monitors the IT of your customers and notifies you when systems miss maintenance, encounter capacity limits or become obsolete. As a central information platform, the tool combines technical monitoring with commercial management reporting functions for sales. 

Your Benefit

You realize IT-as-a-service concepts for your customers and position yourself as a competent advisor for pioneering IT concepts. Instead of just technology and hardware, you talk to your customers about individual approaches such as IT solutions that support business processes and workflows.

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