End customers often cannot wait for repairs when confronted with defects. This is because IT is often critical to business and it is vital for operations not to come to a standstill, for instance infrastructure in the computer centre involves mobile devices on which field service staff crucially depend.
We stock devices, components and spare parts for our partners and organize advance replacement so that end customers receive replacement equipment promptly in the event of failures or damage. We also keep many components in stock beyond their normal life cycle. In this way, partners can assure the end customer that their configurations will also continue reliably if the replacement product is no longer available on the open market.
You can deliver replacements quickly to your customers, while enhancing your reputations as a reliable partner without having to worry about the individual process steps.
Manager Customer Care & Communication